FLORAL DESIGN & BOOKING CONSULTATION
Welcome to Ruffles & Curls. These Terms & Conditions govern your use of our website and the services/products we offer. By placing an order or booking a consultation, you agree to the following terms:
1. General Information
Ruffles & Curls is a UK-based floral business offering handmade floral arrangements, wreaths, and floral consultation services for weddings, events, and memorials.
2. Orders & Payments
All product orders must be paid in full at the time of purchase.
Consultation bookings may require a non-refundable deposit to secure your date.
Accepted payment methods: Credit/Debit card, BACS, or secure online payment links.
All prices are listed in GBP (£) and may be subject to change without notice.
3. Booking Consultations
Consultations are by appointment only and are confirmed once your enquiry is received and acknowledged.
A follow-up call may be arranged to discuss details and requirements.
Bespoke quotes are typically delivered within 7–14 business days after your consultation.
4. Cancellations & Refunds
Orders for physical products can be cancelled within 24 hours unless dispatched.
For events and weddings, cancellations made less than 30 days before the event may not be eligible for a refund.
Deposits are non-refundable but may be transferable at our discretion.
5. Delivery & Shipping
We offer Free Shipping on orders over £50 within the UK.
Shipping times vary depending on the product. Please refer to individual product pages for estimates.
We are not responsible for delays caused by couriers or events beyond our control.
6. Custom Orders
Custom floral arrangements are made to order and are non-refundable unless faulty.
We may require reference images or additional details for bespoke designs.
7. Product Variation
As flowers are natural products, there may be slight variations in colour, size, or shape.
All arrangements are handcrafted, and while we do our best to replicate designs, slight differences may occur.
8.Intellectual Property
All website content, including text, images, and designs, is the property of Ruffles & Curls and may not be reproduced without permission.
9. Privacy
We take your privacy seriously. Any information provided during booking or purchasing is stored securely and never shared with third parties.
10. Contact
For any questions or concerns regarding these Terms & Conditions, please contact us via our website or email at info@rufflesandcurls.co.uk
Ruffles & Curls Floral Booking & Consultation Process
Let's begin your floral consultation
Whether you’re planning a wedding, remembering a loved one, or bringing floral magic to a special event I’d love to hear from you.
My consultation and booking process is warm, personal, and stress-free. Here's how it works:
First, please fill out the consultation form. It gives me key details like the type of service you’re interested in, your preferred date, and location so I can get a clear idea of how to help.
Next, I’ll be in touch to schedule a phone consultation. This is our chance to talk through your ideas from colour palettes and preferred flowers to the style and feel you’re going for. This usually takes around 30–45 minutes.
After our chat, I’ll put together a bespoke quote tailored to your needs, which you’ll receive within 10–14 days. If anything needs adjusting or you have follow-up questions, I’m just a message away.
Once you’re ready to go ahead, I’ll send over my terms and booking form, along with a retainer invoice to secure your date.
For larger bookings like weddings or major events, I’ll stay in touch closer to the date to confirm any final details or updates. If needed, we’ll have a final call to make sure everything’s perfect.
Final payment is due 4 weeks before your event and can be made via bank transfer or secure card link.
Let’s Talk Flowers 💐Book Your Wedding or Floral Consultation with Ruffles & Curls...
RUFFLES & CURLS
Floral Consultation Request Form
FLORAL DESIGNS TAILORED TO YOUR OCCASION