Wedding Floral Services & Hire Agreement | Ruffles & Curls

These terms form part of the agreement between Ruffles & Curls, a trading name of Jacqui Neill ("Supplier"), and the client ("Client"). Your statutory rights are not affected.

1. Booking Fee
1.1 A non-refundable £50 booking fee secures the date and is deducted from the final invoice.
1.2 Bookings are only confirmed once cleared funds are received.

2. Quotations & Payment
2.1 Quotations are valid for 30 days unless stated otherwise.
2.2 Final amendments must be confirmed no later than 30 days before the event.
2.3 The full balance is due 14 days before the event.
2.4 Non-payment is a breach of contract. Any refund is limited to sums paid minus costs incurred.
2.5 Payment details are provided on your invoice.

3. Cancellation
By the Client
3.1 The booking fee is non-refundable.
3.2 Cancellation within 30 days of the event: the Client is liable for all costs incurred.
3.3 Cancellation within 14 days of the event: the full balance is payable where work or materials are committed.
By the Supplier
3.4 The Supplier may cancel for material breach, including non-payment or abuse.
3.5 Refunds exclude non-recoverable costs.

4. Force Majeure
4.1 The Supplier is not liable for delays or failure caused by events beyond reasonable control.
4.2 Refunds exclude non-recoverable costs.

5. Material Availability & Design
5.1 All flowers and materials are subject to supplier availability.
5.2 The Supplier may substitute items of equal or higher value while keeping the agreed style and palette where reasonably possible. Client-requested changes not included in the original quotation may incur additional costs, are subject to availability, and require written approval following a revised quotation.

6. Hire Items & Installations
6.1 All hire items remain the Supplier's property.
6.2 Risk passes to the Client on delivery until collection.
6.3 The Client is responsible for all loss, theft, damage or unauthorised interference by any party.
6.4 Items that are not returned or are damaged are charged at full replacement cost.

Security Deposit
6.5 A refundable deposit is required.
6.6 Tiers: Small £75 | Medium £150 | Large £250-£400 | Custom up to 25% of value.
6.7 The deposit does not limit the Client's liability.
6.8 The deposit is refunded within 7 working days after inspection. Any additional charges are payable within 7 days.

Use, Safety & Responsibility
6.9 Outdoor setups are at the Client's risk. The Supplier may alter or remove unsafe installations.
6.10 Installations must not be moved by others. Interference voids the Supplier's liability.
6.11 The Client must ensure venue permission, access and suitability.
6.12 The Client remains responsible until collection. Additional attendance may be chargeable.

7. Photography
7.1 The Supplier may use images for promotional purposes unless the Client declines in writing.

8. Liability
8.1 The Supplier is not liable for inaccurate Client information, damage after setup, or indirect loss.
8.2 Liability is capped at the amount paid.
8.3 Nothing in these terms excludes liability where it would be unlawful to do so.

9. Complaints
9.1 Complaints must be made in writing, within 24 hours of the event or delivery where practicable.
9.2 Your statutory rights are not affected.

10. Transport
10.1 Delivery beyond 20 miles is charged at £0.45 per mile unless agreed.
10.2 Changes may incur additional costs.

Client Acknowledgement
Payment of the booking fee confirms acceptance of these terms.

Contact
Ruffles & Curls, info@rufflesandcurls.co.uk