Ruffles and Curls – Wedding Floral Services & Hire Agreement

These Terms & Conditions form part of the agreement between Ruffles and Curls (“Supplier”) and the Client and comply with the Consumer Rights Act 2015.

1. Booking Fee
1.1 A non-refundable £50 booking fee secures the date and is deducted from the final invoice.
1.2 Bookings are only confirmed once cleared funds are received.

2. Quotations & Payment
2.1 Quotations are valid for 30 days unless stated otherwise.
2.2 Final amendments must be confirmed no later than 30 days before the event.
2.3 The full balance is due 14 days before the event.
2.4 Non-payment constitutes breach of contract; any refund is limited to sums paid minus costs incurred.

Payments to be made to:
Account Name: Jacqui Neill (trading as Ruffles and Curls)
Bank: Monzo
Account Number: 29177864
Sort Code: 04-00-03

3. Cancellation
By Client
3.1 Booking fee is non-refundable.
3.2 Cancellation within 30 days: Client liable for all incurred costs.
3.3 Cancellation within 14 days: Full balance payable where work/materials are committed.

By Supplier
3.4 Supplier may cancel for material breach (including non-payment or abuse).
3.5 Refunds exclude non-recoverable costs.

4. Force Majeure
4.1 No liability for delays/failure due to events beyond reasonable control.
4.2 Refunds exclude non-recoverable costs.

5. Flower Availability & Design
5.1 All flowers/materials are subject to seasonal and supplier availability.
5.2 Supplier may substitute with items of equal/higher value while maintaining agreed style and palette where reasonably possible. Any Client-requested changes not included in the original quotation may incur additional costs, are subject to availability, and require written approval following a revised quotation.

6. Hire Items & Installations
6.1 All hire items remain Supplier property.
6.2 Risk passes to Client on delivery until collection.
6.3 Client is responsible for all loss, theft, damage, or unauthorised interference by any party.
6.4 Non-returned or damaged items are charged at full replacement cost.

Security Deposit
6.5 A refundable deposit is required.
6.6 Tiers: Small £75 | Medium £150 | Large £250–£400 | Custom up to 25% value.
6.7 Deposit does not limit liability.
6.8 Refunded within 7 working days post-inspection; additional charges payable within 7 days.

Use, Safety & Responsibility
6.9 Outdoor setups are at Client risk; Supplier may alter/remove unsafe installations.
6.10 Installations must not be moved by others; interference voids liability.
6.11 Client must ensure venue permission, access, and suitability.
6.12 Client remains responsible until collection; additional attendance may be chargeable.

7. Photography
7.1 Supplier may use images for promotional purposes unless declined in writing.

8. Liability
8.1 Supplier is not liable for inaccurate Client information, post-setup damage, or indirect loss.
8.2 Liability is capped at the amount paid.
8.3 Nothing excludes liability where unlawful.

9. Complaints
9.1 Must be made in writing within 24 hours where practicable.
9.2 Statutory rights unaffected.

10. Transport
10.1 Delivery beyond 20 miles charged at £0.45 per mile unless agreed.
10.2 Changes may incur additional costs.

Client Acknowledgement
Payment of the booking fee confirms acceptance of these Terms & Conditions.

Signatures
Ruffles and Curls
Address: info@rufflesandcurls.co.uk